I thought hiring an operations manager would fix my agency’s chaos.
On paper, it made perfect sense. We had revenue, clients, and gaps in operations. The plan? Bring someone in to clean up the mess.
Reality? Total nightmare.
The ops manager was brilliant but our agency wasn’t ready. We hadn’t clarified who we served, what we offered, or what “done” really meant. So instead of creating order, he ended up filling the blanks with his defaults, Chaos multiplied, Friction grew, Culture is diluted, And the worst part? Both of us were frustrated.
In this episode, I break down:
Why operations experience alone can backfire in an agency context
The exact clarity you need before you hire
How to make an ops hire a real force multiplier instead of a high-paid firefighter
Catch the full episode on The Agency Uplift Podcast
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THE AGENCY LEVERAGE BLUEPRINT
- Sean
P.S. At the end, I share a simple pre-ops readiness checklist that can save you months of headache and thousands in mismanaged payroll.