Every now and then, an employee gets the chance to run the business, and they eventually discover that the skills that make you excellent at delivering client work are not the same skills required to run an agency.
In this episode I chat with Dominic Wong, who found himself in this exact position. We dive into lots of important insights, such as:
Why new agency leaders need to resist making reactive changes, even when they uncover decisions they strongly disagree with
The two capabilities Dominic neglected as a specialist but urgently needed as a managing director: building relationships and becoming comfortable with sales
Why “people never think about you” is an important reminder for agency owners who assume good work will naturally produce referrals and opportunities
What Dominic discovered when he inherited the operational debt of an established company, including messy finances, legacy decisions, and problems he did not create but was now responsible for solving
Catch the full episode on The Agency Uplift Podcast
- Sean
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